Background

The second Rapid Improvement Event held at the University and co-facilitated with the University of St Andrews looked at the staff on-boarding process. The project team consisted of 11 staff, including representatives from HR, the Library, and Faculties.

Objective

To give new staff a seamless and positive on-boarding experience that engages them in the University community and allows/enables them to be productive as quickly as possible.

Scope

Start: Receipt of the signed employment offer

Finish: When the staff member has access to the systems, tools, knowledge and support that enables them to be productive and understands how their role contributes to the University community

Deliverables

  • Clear accountabilities and timeframes
  • Managers involved are accountable for the on-boarding of their new staff
  • Revised on-boarding system for managers
  • Information pack (e.g. faculty rules, organisation charts, strategies, etc.) for new staff
  • Support and coaching for managers

 

Business Process Improvement Initiative room

Current state map on the table and ideas for improvement dot the windows.

 

mq-bpii-room-onboarding

 

Details on the University’s Business Process Improvement Initiative are available here.