Biology – Exam Setting

The process for setting questions for the Junior Honours exam was very time consuming and involved lots of unnecessary steps. After working with Lean the number of process steps was more than halved… Read more


CAPOD Course Admin

Following the formation of CAPOD from SALTIRE, Staff Development, and GRAD skills, and the resultant amalgamation of administrative processes, the Lean Team ran a five-day rapid improvement workshop to improve administration… Read more


Chemical Hazard and Risk Management System

The system used to manage risk assessments for hazardous substances and research methods was deemed to be unsuitable, as it was not as safe as it needed to be. Following a Lean intervention there were profound improvements to the process, as well as to cross-School and -Unit communications… Read more


Damages in Residences

Every year there are a number of damages, often not maliciously, in student residences. Sensitive handling is imperative, so Residential and Business Services worked with the Lean team to implement a standardised process for all claims… Read more


Development Gift Administration

The Development office, the University’s Fundraising department, wrote an article on their Lean experience in the newsletter Fourteenten. Available here.


Estates – Job Tracking

The job tracking process, which ensures that jobs are completed in a timely fashion, was inefficient and, because it was all done manually, wasted a large amount of paper. After working with Lean, the team developed a fully electronic process and made considerable savings in both time and money… Read more


Finance Away Day

The University’s Finance department approached us to run their annual away day. The theme of the event was efficiency, and they were looking for a mix of theoretical and practical activities. They were also hoping to identify and initiate areas of future collaborative work. It was a tall order within a tight timeframe, but thanks to some very willing staff we achieved a great outcome… Read more


HR – Vacancy Advertising

The original process for advertising vacancies at the University was very expensive, and adverts placed in print media had long lead times and low appointment rates. As a result of the Lean event the lead time was reduced to almost zero and more than £150,000 were saved… Read more


Library Cataloguing 

The University’s collection of books, journals, and DVDs grows every year, and the Library’s original system for cataloguing meant it could take up to four months for a book two years for a DVD to reach the self after purchase. The Cataloguing Team worked with Lean to develop a more efficient process… Read more


Library Reshelving

The University has a shortage of shelving space for its rapidly increasing collection of items. The Library Collections Team initiated a Lean intervention, which was central to resolving the problem of overcrowded shelves… Read more


Student Self-Certification of Absence

The process through which students record their absence from compulsory classes was extremely convoluted and, as such, many students that required assistance slipped through the gaps. Registry’s project with Lean updated the process so that it not only saved time and money but also made it impossible for student absences to go unchecked… Read more


Student Status Confirmation Letters

A team from the Registry and Finance, then based in the Old Union Reception, worked on the Student Status Confirmation Letter production process. Watch the video to see what the old process was like and how the new one turned out… Read more