Setting the Scene
The cataloguing process, for the purposes of this project, starts when a book or DVD is delivered to the Cataloguing Team for their action. The process ends when details of that item have been entered into the electronic catalogue, and the book, for example, has been ‘processed’ (book plate added, security strip inserted, etc.) and ultimately placed in the right space on the right shelf.
The Lean Team facilitated a five-day rapid improvement event. The project team consisted of all of the Cataloguing Team staff (some of who were familiar with the acquisitions process) and the two book processing staff. A significant amount of data had been gathered prior to the event and this showed volumes of books and DVDs received, peak times, and average time to catalogue a book with, and without, interruptions. With interruptions, on average, two books could be catalogued per hour, without interruptions the figure was three books per hour.
There were a number of issues surrounding the original cataloguing process. At the time of the project:
The Cataloguing Team preferred the term ‘Buffer’ to describe the backlog of books and DVDs that needed to be catalogued. To keep a track of progress in eliminating the buffer, the team created a ‘Buffer Bash’ thermometer which was updated daily from data recorded on their visual management board.
“The Lean process was very useful as a team building exercise.” – Library Cataloguing Team Member
“Coffee and biscuits!” – The entire Cataloguing Team
In This Section:
For all enquiries please get in touchContact Us