Lean Practitioner Training Berea College December 2016

International Roadtrip Training – Berea College, USA

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Last week, on 6 and 7 December, I was at Berea College, Berea, Kentucky, USA. I was there to deliver a two-day Lean training programme. There were 12 participants in all; six from Berea College, and six from institutions in Alabama, Missouri and from elsewhere in Kentucky. Our venue was the historic Boone Tavern, and …

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Lean HE Conference Banner

Lean HE Conference 2016

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This year’s Lean HE conference – themed “People, Culture and Lean in Higher Education” – was set in the beautiful grounds of the University of Stirling. 173 delegates attended the two-and-a-half-day conference, which featured delights such as “Scotland the Lean: From bagpipes to Bannockburn”, “If Disney Ran Your University…”, and a five-course gala dinner in …

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European Lean Educators Conference 2016

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This year’s European Lean Educators Conference (ELEC) was hosted over two days by The University of Buckingham. There were nine keynote speakers, 32 presentations, and more than 130 attendees representing 14 different countries. Many of these were new faces to us, and came not only from higher education institutions, but also industry, healthcare, and the public …

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Kipling Checklist

Six Honest Serving-Men

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Accompanying one of Rudyard Kipling’s most well-known stories (The Elephant’s Child) is one of his best – and my favourite – poems. It begins like this: I Keep six honest serving-men: (They taught me all I knew) Their names are What and Where and When And How and Why and Who. Kipling is far from the …

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LH Martin Institute Conference 2016

Service Improvement and Innovation in Universities Conference

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This year’s LH Martin Institute ‘Service Improvement and Innovation in Universities Conference’ was held at the Pullman Hotel King George Square, Brisbane, Queensland, Australia. The conference, which ran over 11 and 12 August 2016, got me thinking about more than service improvement and innovation. It got me thinking about the future, the future of universities obviously, …

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