The right people continuously searching for the simplest and smoothest process, in order to meet customer needs perfectly.

Lean thinking began with the Toyota Production System, which transformed car manufacturing in post-war Japan. Lean is now being used throughout the public and private sectors across the world to improve:

  • Customer service
  • Quality
  • Efficiency
  • Staff morale
  • Communication and cooperation

In this section you can find out more about the Fundamentals, Principles, and Wastes at the heart of Lean, where they came from, and how we apply them in the St Andrews Model.