Runners, Repeaters, and Strangers
Runners, Repeaters, and Strangers

RRS (Runners, Repeaters, and Strangers) analysis is a tool to help decide where improvement efforts should be focused.

Runners: Tasks that are constantly underway. They are usually of sufficient quality to justify the effort required to put in place a dedicated, standardised solution.

Repeaters: Occur frequently but are not a constant part of the workflow. These are worthwhile to plan for and may well deserve a standard process.

Strangers: Occur infrequently and often unpredictably. These tasks are best planned for and dealt with as they happen.