The Kingman’s Equation

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By: Cristina Marini We’re going to discuss something a bit different this week – the Kingman’s Equation. Don’t worry, it isn’t as bad as it sounds — maths isn’t completely required for this one! The Kingman’s Equation is centred around monitoring and understanding queues. When used correctly, it should help us to prevent their lengths …

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Top 5 Lean Books You Should Own

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By Kelsey McIntyre Lean Culture in Higher Education: Towards Continuous Improvement by Justyna Maciag This book deepens the understanding of cultural conditions for implementing organizational and process changes in higher education institutions. It defines the notion of Lean Culture, proposes a model to assess its maturity, determines conditions for its implementation, and presents the tools of …

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Kano Model

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By: Cristina Marini In the 1980s, Noriaki Kano (a Japanese professor of quality management) developed a new theory for product development and customer satisfaction. This theory has been labelled the Kano Model. Kano’s concept gives three attributes to products and services and categorises customer preferences into five areas. According to the Kano Model, customer preferences …

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Ball Game

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By: Kelsey McIntyre Hello all! Today we will be exploring why and how the Ball Game can be beneficial when learning and applying lean principles. The objective of lean is to eliminate waste and continuously improve. It requires you to think outside the box, examine traditional practices to look for excess actions and coordinate to …

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Lean Philosophy for Revision

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By: Kelsey McIntyre Hello everyone! With exams coming up, we thought it would be nice to show how the St Andrews Lean philosophy can be used by students to manage their workloads, decrease stress and improve productivity. But first: what even is Lean? Lean is the right people continuously searching for the simplest and smoothest …

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