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In any organisation, change is inevitable! But, often employees become accustomed to ‘the way things are’. They get used to the people, processes and technology that impact their job, and so may resist any attempts to change these things. As a result change initiatives often face backlash, and the majority of them fail altogether.   It is usually high-level executives …

Hello readers, Following on from the Lean Higher Education Conference 2019 blog and excellent guest contribution from Chris Shannon we published last month, we were suitably impressed to get Chris in again to write another blog on more conference details and specifically from the Author’s session there. What can we say, the conference was a …

Hello readers! Firstly, let me convey our best wishes for a peaceful and prosperous 2020, and we hope you have had a lovely festive season for those celebrating. Being as we are in the depths of Scotland’s winter, we thought we would take the opportunity to reflect on warmer times. Very warm in fact, 40°C …

Hello Mark, I hear that you were over at the University of Michigan recently. Why were you there? I was there to attend the Lean Higher Education Conference 2019 from 6th to 8th November, the theme of which this year was ‘Lean Forward: Connect. Inspire. Advance.’ So much going on there, but happily there was …

Pursuing continuous improvement goes hand in hand with lots of changes in an organisation. Although beneficial long-term, these changes often create the need for staff training which can give rise to its own set of problems. How do you make sure the training is effective and benefits everyone? Understanding how people learn can be valuable when …