Strategic Doing: Ten Skills for Agile Leadership

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By: Mark Robinson At St Andrews Lean Consulting, we are always on the lookout for new books and materials that can help you to improve your business. In addition to the Lean Resources section of our website, have a look at this new book we highly recommend. We are currently working with one of the …

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Cross Hands Game

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By: Kelsey McIntyre Hello all! Today we will be playing the cross hands game and seeing how it can be beneficial when learning and applying lean principles. Perseverance. Cooperation. Thinking outside the box. These qualities and approaches to problem solving are key to the success and growth of a business. The cross hands game exemplifies …

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Voice of Customer

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By: Kelsey McIntyre Hello all! Today we will be exploring the voice of customer and how capturing it can be beneficial when learning and applying lean principles. The voice of customer (VoC) is the customer’s expectations, preferences and comments in relation to a product or service. When addressing the concerns of your customer’s, it is …

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