Strategic Doing: Ten Skills for Agile Leadership

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At St Andrews Lean Consulting, we are always on the lookout for new books and materials that can help you to improve your business. In addition to the Lean Resources section of our website, have a look at this new book we highly recommend. We are currently working with one of the authors who is …

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Cross Hands Game

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By: Kelsey McIntyre Hello all! Today we will be playing the cross hands game and seeing how it can be beneficial when learning and applying lean principles. Perseverance. Cooperation. Thinking outside the box. These qualities and approaches to problem solving are key to the success and growth of a business. The cross hands game exemplifies …

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Voice of Customer

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By: Kelsey McIntyre Hello all! Today we will be exploring the voice of customer and how capturing it can be beneficial when learning and applying lean principles. The voice of customer (VoC) is the customer’s expectations, preferences and comments in relation to a product or service. When addressing the concerns of your customer’s, it is …

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Minimum Viable Process

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By: Kelsey McIntyre Hey everyone! Today we will be exploring minimum viable process and how it can be beneficial when learning and applying lean principles. One of the key five principles of Lean thinking is value, in which businesses add value and remove waste. The minimum viable process tool helps you to analyse how best …

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Impact/Effort Matrix

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By: Kelsey McIntyre Hello all! Today we will be exploring how to generate an impact/effort matrix and how it can be beneficial when learning and applying lean principles. When coming up with possible actions to undertake for your business, it is always good to visualise the potential payoff vs. the cost of taking the action …

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