Kipling Checklist

Six Honest Serving-Men

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By: Rob Morgan Accompanying one of Rudyard Kipling’s most well-known stories (The Elephant’s Child) is one of his best – and my favourite – poems. It begins like this: I Keep six honest serving-men: (They taught me all I knew) Their names are What and Where and When And How and Why and Who. Kipling is …

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LH Martin Institute Conference 2016

Service Improvement and Innovation in Universities Conference

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By: Mark Robinson This year’s LH Martin Institute ‘Service Improvement and Innovation in Universities Conference’ was held at the Pullman Hotel King George Square, Brisbane, Queensland, Australia. The conference, which ran over 11 and 12 August 2016, got me thinking about more than service improvement and innovation. It got me thinking about the future, the future …

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NCCI 2016 Conference Logo

Network for Change and Continuous Innovation 2016

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By: Mark Robinson A brilliant conference: great people, illuminating presentations, and all in a fabulous city. The NCCI Annual Conference ran from 14 to 16 July. The venue this year was the Hyatt Regency in Montreal. While many delegates were from Canada and the USA, probably every province and state, there were also a number …

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