Voice of Customer

Posted On:

By: Kelsey McIntyre Hello all! Today we will be exploring the voice of customer and how capturing it can be beneficial when learning and applying lean principles. The voice of customer (VoC) is the customer’s expectations, preferences and comments in relation to a product or service. When addressing the concerns of your customer’s, it is …

Read Story

Minimum Viable Process

Posted On:

By: Kelsey McIntyre Hey everyone! Today we will be exploring minimum viable process and how it can be beneficial when learning and applying lean principles. One of the key five principles of Lean thinking is value, in which businesses add value and remove waste. The minimum viable process tool helps you to analyse how best …

Read Story

Impact/Effort Matrix

Posted On:

By: Kelsey McIntyre Hello all! Today we will be exploring how to generate an impact/effort matrix and how it can be beneficial when learning and applying lean principles. When coming up with possible actions to undertake for your business, it is always good to visualise the potential payoff vs. the cost of taking the action …

Read Story

Kanban Pizza

Posted On:

By: Cristina Marini You will need: A few teams of (x) people Post-it notes in green, pink and yellow Red markers Scissors Tape A sheet of paper labelled ‘oven’ Order sheets with sections for: the order, if it’s been placed, and if it’s been delivered A timer or any other similar device Developed in 2011 …

Read Story

What is Lean?

Posted On:

By: Kelsey McIntyre Hey everyone, today we will be discussing the basics of Lean so that you can see how to start implementing Lean philosophies into your business. Lean is the right people continuously searching for the simplest and smoothest process in order to meet customer needs perfectly. It has been used to improve customer …

Read Story

For all enquiries please get in touch

Contact Us