Mark Robinson

Managing Director

Mark, Director of Lean at the University of St Andrews and Managing Director of St Andrews Lean Consulting, has considerable experience of the practical application of Lean in universities and other services. He has delivered Lean training, facilitated Lean process improvement events, and advised on the establishment of Lean Teams at universities in e.g. Australia, Ghana, Ireland, Malaysia, New Zealand, the UK, and the USA. Mark has also worked with colleges in Canada, the UK, and the USA. Outside of the education sector, Mark has taken the University of St Andrews’ approach to Lean, which he co-developed, to the charity, government, law, retail and philanthropy sectors, both in the UK and internationally.

Mark, a founder member of the Lean HE peer organisation, regularly writes about and presents on Lean in higher education.

Connect with Mark on Linkedin

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Tim Washington


Tim was instrumental in the establishment of Lean at the University of St Andrews. He is a highly experienced operational excellence consultant with over 30 years experience in a wide range of sectors.

Tim has a broad range of skills in business and operations consultancy through directing, managing and working on major multi-national projects covering operations strategy and implementation, Lean design, training and implementation, and business process engineering. He has carried out many successful assignments in both the public and private sectors.

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Keith Millican

Chairman and Programme Director

Keith has a keen interest in process improvement and company turn around, skills which he has applied in every role he has held. Keith has had many roles and was appointed  Group Finance Director of SOI Group in April  2009. This role includes responsibility for all commercial aspects of the Group including financial management, treasury, IT and HR.

Following a variety of roles in Audit and Corporate Finance with PWC and Lloyds Bank Plc, he moved into industry where he held senior global management positions within the international packaging sector with Borden Inc, Lawson Mardon and Alusuisse – Lonza Group. Other previous roles involved the reconstruction of two large private equity investments.

Keith holds an M.A.(Hons) in Accounting , is a Fellow of the Institute of Directors and is a Chartered Accountant and a Chartered Director.

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Blake Purchase

Business Development Associate

Hailing from Somerset, Blake is an International Relations MPhil Candidate and Postgraduate President at the University of St Andrews. Blake joined the team in May 2019 and as Business Development Associate, he is responsible for developing awareness of cross-cultural business practices, as well as for expanding our blog and social media presence. He is an avid traveller, a keen linguist and enjoys hiking and sailing. Blake holds a BA in Politics with German.

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Nicola Balloch

Business Development Associate

Nicola is completing her MSc in Psychology. Originally from Glasgow, Nicola moved to St Andrews in 2013. Nicola is responsible for expanding our blog and social media presence, assisting in the development of training materials and managing our contacts. In her free time, she enjoys reading, cooking, and walking.

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Kelsey McIntyre

Business Development Associate

Kelsey joined the team in October while completing her final year studying Management at the University of St Andrews. Originally from Texas, Kelsey moved to Scotland to attend university in 2015. Kelsey is responsible for expanding our blog and social media presence, assisting in the development of training materials and managing our contacts. In her free time, she enjoys gardening, cooking, volleyball and dance.

Connect with Kelsey on LinkedIn

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Joe Richards

Group Financial Controller

Joe joined St Andrews Lean Consulting as part of SOI Group team in September 2017 as Group Financial Controller and is responsible for the finance team.

Joe  brings with him extensive management and statutory accounting experience of working with growing companies. Before joining the group, Joe worked for RSM a leading provider of audit, tax and consulting services to middle market leaders. Joe is a qualified Chartered Accountant.

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Nicole Stewart

Management Accountant

Nicole works closely with the Group Financial Controller and the individual operating companies. As  a Management Accountant she helps prepare, develop and analyse financial information so that each organisation’s management can make well-informed decisions. She is responsible for maintaining financial policies and management information systems, as well as providing a high-quality support service to management colleagues on all aspects of finance. Nicole joined us from DoubleTree by Hilton where she worked in hospitality. Nicole holds the MAAT qualification and is currently a candidate for the  ACCA qualification.


Email Nicole Stewart

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