St Andrews Lean Consulting offers a blend of bespoke training, practical support, and guidance to organisations at different stages of their growth.
We work with all levels of staff and end customers to support them in their pursuit of process excellence within their organisation.
By providing theoretical and practical training we enable organisations to assess their ideas and consider their own commercial potential. We work with teams to improve processes, transfer skills and change culture within organisations. Our approach is founded on an intimate understanding of business processes, governance structures and organisational behaviours.
St Andrews Lean Consulting is a process improvement consultancy that is passionate about success and sustainable results. Establishing our reputation as experts over the last decade has enabled us to develop and utilise tools that are proven to work across a wide range of organisations from different sectors. We change culture through improving process and …
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Founded in the fifteenth century, St Andrews is Scotland’s first university and the third oldest in the English speaking world. Teaching began in the community of St Andrews in 1410 and the University was formally constituted by the issue of a papal bull in 1413. Today, the University of St Andrews is home to over …
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By Kelsey McIntyre Lean Culture in Higher Education: Towards Continuous Improvement by Justyna Maciag This book deepens the understanding of cultural conditions for implementing organizational and process changes in higher education institutions. It defines the notion of Lean Culture, proposes a model to assess its maturity, determines conditions for its implementation, and presents the tools of …
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By: Cristina Marini In the 1980s, Noriaki Kano (a Japanese professor of quality management) developed a new theory for product development and customer satisfaction. This theory has been labelled the Kano Model. Kano’s concept gives three attributes to products and services and categorises customer preferences into five areas. According to the Kano Model, customer preferences …
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